FAQ
Flower delivery
- Can a delivery be made to a PO Box or B.F.P.O address?
- What happens if the recipient is not at home when delivery is made?
- Can you guarantee a time of delivery?
- Can I send an order for delivery Today?
- I want to send flowers to a funeral, what information should I supply?
Ordering flowers online
- How to order
- What methods of payment do you accept?
- I have a promotional code, how do I apply it to my order?
- How do I contact you concerning a problem or query with my order?
- How do I obtain a Vat receipt?
Security
Customer Services
- How can I contact customer services?
- I need to amend an order I have placed, how can I do this?
- How do I cancel my order?
Flower Care
Flower Delivery
Can a delivery be made to a PO Box or B.F.P.O address?
Yes. A telephone number for recipient is required.
What happens if the recipient is not at home when delivery is made?
This does happen from time to time and, when it does, our florists follow a fail-safe procedure. If there's nobody home, they will leave a card to say they called, inviting the gift recipient to contact them and arrange a convenient time for delivery or collection. That way, the flowers can be kept in ideal conditions and still be at their best when they are finally delivered.
Can you guarantee a time of delivery?
Deliveries are made during shop opening hours of 9am to 6pm Monday-Friday and Saturday mornings, a delivery time cannot be guaranteed unless it's for a funeral.
Can I send an order for delivery Today?
Same day delivery is possible before 15:00 in the UK and Ireland. Same day delivery overseas is possible in some countries - please telephone our international sales team on 0800 0830 930 for more information.
I want to send flowers to a funeral, what information should I supply?
In order to deliver flowers to a funeral, we require the delivery address (funeral director if applicable) and the name of the deceased. Please also specify the occasion as "funeral" and enter the time of the funeral.
Ordering flowers online
How to order
Placing an order is simple and secure, use the menu on the left to find the right bouquet for you or your loved one.
If you want to send an international order, check out our section on sending flowers abroad
To see a more detailed product image and find out more about the content and colours, click the image or product name.
The product detail page shows the item and any size options. Use the radio buttons to select a size.
Click the "Add to Basket" option.
You will then be shown the contents of your basket. You can either continue shopping or proceed to checkout by clicking the relevant button at the bottom of the screen.
Delivery Details
This is the first stage of the order process. Simply select an occasion and a delivery date, recipient, add a card message and any special delivery instructions. The add the delivery address.
Your Details
Fill out your name and address details in the form.
Payment
Enter your credit card details in the "Payment Details" block. When you have entered all the item and payment details, click "Process my Order".
If the order has been successfully transmitted, a confirmation screen will be displayed on the screen, and an order confirmation emailed to you for your records. Please print out the confirmation screen as your receipt.
What methods of payment do you accept?
We accept payment by major credit card: VISA, MasterCard and Maestro. We also have plans to accept American Express in the future, but unfortunately not quite yet.
I have a promotional code, how do I apply it to my order?
To add a promotional code, you must key in the code in the Promotional code box at the bottom of the Delivery Details page. Click the "Apply" button to add the promotional code.
How do I contact you concerning a problem or query with my order?
If there is a problem with the order, please contact our customer services team on 0800 0830 930 or email us customer.service@teleflorist.co.uk.
How do I obtain a Vat receipt?
Print out the last page of your order confirmation as your VAT receipt.
Security
Is your website secure?
Teleflorist Web site is safe and secure to order online. It uses VeriSign encryption certificate. This ensures the safety of your credit card information by creating an encrypted link between you and our web server using the latest version of SSL and implemented in all modern web browsers. Teleflorist make purchasing on- line easy and hassle-free for you - no headaches, just simple, safe shopping.
What is your privacy policy?
British Teleflower Services Limited ('Teleflorist') respects your privacy and ensures that your right to privacy online is maintained. For more information, read our privacy policy.
Customer Services
How can I contact customer services?
If you would rather place your order by telephone, please use our freephone order line: 0800 0830 930
For all other enquires please contact:
Customer Services
British Teleflower Service Ltd
Unit 35, Romsey Industrial Estate
Greatbridge Road
Romsey
Hants SO51 0HR
Tel: 0800 0830 930 (UK Only)
or +44 1794 526495 from overseas
Email: customer.service@teleflorist.co.uk
Office Opening hours are:
Monday - Friday 8am - 6pm
Saturday 9am - 3pm
I need to amend an order I have placed, how can I do this?
If you have already sent your order and realise that you need to change something (perhaps an address or a delivery date), please contact our customer service department as quickly as possible, by telephoning 0800 0830 930. Have all the relevant details to hand, including the delivery name and address and your credit card number. If the order has not already been sent, we should be able to make any necessary changes
How do I cancel my order?
Please contact our customer service department as quickly as possible, by telephoning 0800 0830 930. Have all the relevant details to hand, including the Order reference, delivery name and address and your credit card number. If the order has not already been sent, we should be able to make the cancellation.
Flower Care
How do I care for my flowers?
We all love to receive flowers and so to help you enjoy your gift for as long as possible, there are a number of easy steps that you can follow to ensure the longevity of your arrangement.
- Before placing the flowers in a vase/container it is advisable to cut the stem of each flower with a sharp knife and remove about 2-3 cms from the end. Cutting with a knife as opposed to secateurs or scissors will create a larger area ensuring maximum uptake of water. It is also a good idea to remove any leaves, which will be below the water before placing in a vase.
- Vases/Containers -It is very important that the flowers are placed into a clean vase to prevent any bacteria affecting the flowers. Gerberas in particularly last longer when placed in a clean container
- Water -You may be surprised at the amount of water that flowers require to remain healthy. Add luke warm water to a vase/container as opposed to cold water from the tap. Keep the water topped up every 2-3 days should be sufficient. If you have used flower food do not throw the water away, just add to the existing water. If you receive a gift where the flowers have been arranged in foam (oasis) you can keep the arrangement fresh by adding water to the oasis every 2-3 days but be careful not to add too much or you make create some spillage. Place the arrangement on a place mat to ensure protect the underlying surface.
- Flowers will last longer if they are displayed away from direct sunlight and draughty areas. (However if you want the flowers to open up quickly then placing the flowers in a warm room will speed this process up).
- Try to avoid placing flowers close to fruit, as the gasses omitted by the fruit will cause the flowers to die prematurely.