Help

Help

At Teleflorist we employ a highly trained UK Sales and Customer care team that are committed to ensuring the best possible service to our consumers when ordering flowers by post any of our florist delivered products and gifts online for home delivery.

We are only too happy to deal with any enquiries you may have regarding our UK online flower delivery and gifting services and welcome any feedback or comments you may have relating to your experiences with Teleflorist.

Email Opening Times Mon - Fri (9am - 5pm) - Sat (9am - 3pm)

Email customer.services@myeflorist.co.uk (Please include your Reference number)

For assistance, please contact us at customer.services@myeflorist.co.uk and we will get back to you as soon as possible.

We have some FAQs which might help answer your query before you contact us.

Yes! We’ve listened carefully to the advice from the government and we’ve put certain provisions in place to ensure the safety of our staff, suppliers and you, our customers.
You might notice a few differences in how your flowers are delivered. Our couriers are now operating contactless deliveries, which means your bouquet will not need signing for and will be left safely on the doorstep

Our deliveries take place between 09:00 and 21:00, Monday to Saturday.
If you would like an update on the status of your order, we would recommend contacting our Customer Service here.
As many of our flowers are prepared and delivered by our professional local florists, providing that excellent personal touch, we don't currently offer a live tracking facility, through our Customer Service team are on hand to contact our florists and see how we can help.
For our courier deliveries (product codes starting DE or PS) we are able to track the flowers as they are scanned into each stage of their journey to the recipient. For more information, contact our Customer Service team here and they will be able to provide you with the tracking details.
If you have ordered a postal delivery item (product code starting LB or SB) we are unfortunately unable to track your order as it is delivered by Royal Mail first class. If it hasn't arrived yet, please be aware deliveries can take 1 - 2 working days from the selected delivery date.

Should the person you are sending flowers to not be at home at the time of delivery, there are three options on how to proceed. If the flowers are delivered by courier or by Royal Mail, they will seek to leave the flowers with a neighbour or trustee, or alternatively they will leave the flowers in a safe place, out of sight of passers-by and will post a calling card, detailing the delivery to the recipient to ensure the safe arrival. In the event there is nobody present and nowhere safe to leave the flowers, they will be returned to the nearest depot or Post Office. A calling card may be left advising the recipient to contact the courier or Royal Mail to organise a re-delivery or a collection. Our florist delivered bouquets follow a similar procedure, however, if a telephone number has been provided our florist can contact the recipient to see if they are nearby or available to take the delivery. They can also leave a message to organise a delivery at a time that suits them or to advise them of the location of the flowers, whether they have been left in a safe place or if they have been returned to the shop.

We understand you will be keen to know when the recipient will be receiving the flowers you've kindly bought for them. Due to the majority of our flowers being delivered by our professional local florists, we don't offer a live tracking service but our Customer Service team is on hand to help.

We advise that our deliveries take place between 09.00 and 21.00, there may be slight delays sometimes due to traffic and such. Every effort will be made to make deliveries for workplaces and offices during working hours for our florist delivered products, however, we have no control over the delivery times of our courier delivered flowers and advise they will be delivered between the delivery times above.

You can select delivery dates online when choosing your flowers. We agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date for florist delivered products.
Unfortunately cannot guarantee delivery dates for flowers delivered by Royal Mail, which can take up to 2 days from requested delivery date.

When you place your order online, the website will confirm that your order has been placed and will display an overview of the details provided. Shortly after this, you will receive an automated email confirmation from Teleflorist with the reference number to keep for your records.

We ask for a minimum of 24hours notice to make any changes. If you are requesting any changes on the date of delivery or the date before, we will make every effort though we can't guarantee this.

Over busy periods (Christmas, Valentine's Day & Mother's Day), we work super-fast to arrange and despatch orders for delivery. Please note that this means we will not always be able to cancel or make amendments to orders. Please, can you double check your order prior to payment to avoid any mistakes and subsequent disappointment this may cause.

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