At Teleflorist we employ a highly trained UK Sales and Customer care team that are committed to ensuring the best possible service to our consumers when ordering flowers by post any of our florist delivered products and gifts online for home delivery.
We are only too happy to deal with any enquiries you may have regarding our UK online flower delivery and gifting services and welcome any feedback or comments you may have relating to your experiences with Teleflorist.
We have some FAQs which might help answer your query before you contact us.
When the flowers are delivered, the lucky recipient will receive the flowers, any additional items purchased such as chocolates or teddy bears and the card message.
We ensure that no documents are delivered with the gift as this may detract from the intended sentiment.
As such, when writing your card message, please be aware that if no name is included, the recipient will not know who the flowers are from and the delivery will be completely anonymous. This may be your intention for a romantic occasion such as Valentine's Day.
If the recipient contacts us to find out who sent the flowers, we will not release any information without your permission and will contact you to confirm if it would be acceptable to yourself to provide such details. This is due to the Data Protection Act of 1998.
If the address to which you would like to send flowers is in the UK and has a UK postcode you can place your order from anywhere in the world.
Unfortunately as flowers are a perishable item we are unable to deliver to PO Boxes or BFPO addresses.
All of the prices on our website are in GBP (£ sterling) and the conversion will be done at the rate specified by your card provider.
Should the person you are sending flowers to not be at home at the time of delivery, there are three options on how to proceed.
If the flowers are delivered by courier or by Royal Mail, they will seek to leave the flowers with a neighbour or trustee, or alternatively they will leave the flowers in a safe place, out of sight of passers-by and will left a calling card detailing the delivery to the recipient to ensure the safe arrival.
In the event there is nobody present and nowhere safe to leave the flowers, the flowers will be returned to the nearest depot or Post Office. A calling card may be left advising the recipient to contact the courier or Royal Mail to organise a re-delivery or a collection.
Our florist delivered bouquets will follow similar procedure, though if a telephone number has been provided our florist can contact the recipient to see if they are nearby or available to take the delivery. They can also leave a message to organise a delivery at a time that suits them or to advise them of the location of the flowers, whether they are in a safe place or if they have been returned to the shop.
On top of the cost of the flowers, there is a service charge cost. The service charge applied will vary based on the date of delivery. There are two options for florist delivered products:
- Same day delivery £7.95
Note: You will need to place your flower order before 3pm Mon-Sat for a same day delivery service.
We do offer a range of bouquets, delivered either by courier for £5.50 or by Royal Mail for £2.99, which are available for delivery on the next working day if the order is placed before 18:00
The way in which our flowers are presented upon delivery will depend on the arrangement chosen.
We offer many different types of arrangements, for example our flat bouquets will be a bouquet of unarranged, un-cut flowers which will need to be cut and placed in water upon delivery.
There are also aquapack arrangements which will be a handtied bouquet of flowers in cellophane wrapped with a bubble of water, these are ready to be displayed upon delivery and don't require cutting or re-arranging.
An aquapack arrangement may be the New Princess Bouquet, or WOW.
Alongside our bouquets and aquapacks we offer container and vase arrangements which will be delivered with the flowers in oasis in the container, meaning the flowers will not require watering as often but may require care and attention.
For most of our arrangements, a vase can be ordered as an optional extra if you wish for it to be included.
For our Royal Mail delivered and courier delivered bouquets, the bouquet will be tied in the box for protection and the vase will be included if paid for, though the flowers will not necessarily be in the vase or including water.
We understand you will be keen to know when the recipient will be receiving the flowers you've kindly bought for them. Due to the majority of our flowers being delivered by our professional local florists, we don't offer a live tracking service but our Customer Service team is on hand to help.
We advise that our deliveries take place between 09:00 and 21:00, there may be slight delays sometimes due to traffic and such. Every effort will be made to ensure that deliveries to work places and offices are completed during work hours, but please advise us if the recipient is likely to leave earlier so that we can ensure the flowers are received.
When you place your order online, the website will confirm that your order has been placed and will display an overview of the details provided. Shortly after this, you will receive an automated email confirmation from eFlorist with the reference number to keep for your records.
If your order is placed by telephone, the advisor you speak to will provide an order ID and can email the confirmation to you if you desire.
When your order is marked as delivered by our florist, you will receive an automated SMS notification from eFlorist to let you know. This is normally followed by a phone call or message from the recipient, overjoyed at the delivery of fresh flowers they have recently received.
If you haven't received an SMS notification, this may be because a mobile number wasn't provided when the order was placed, but if you would like an update, our Customer Service team are on hand to help here.
Our deliveries take place between 09:00 and 21:00, Monday to Friday, for all of our methods of delivery, be it florist, courier or Royal Mail.
We appreciate that there are times when you may need to request that the delivery takes place before a certain time or after certain hours, perhaps due to work, appointments or just the hectic lifestyle of the lucky recipient.
You are welcome to request a delivery time if the bouquet ordered is one of our florist delivered bouquets and while we will make every effort to meet this request, we do advise that we are unable to guarantee any timed delivery requests due to the varying workload and variables out of our control, for example traffic or adverse weather conditions.
If you have ordered one of our courier delivered or Royal Mail delivered bouquets, unfortunately we are unable to influence the delivery time in any way. It's worth mentioning though that measures will be taken to try and ensure deliveries to workplaces are received during work hours. Furthermore, the sooner the deliveries are completed, the sooner the driver is finished for the day.
We ask for a minimum of 24hours notice to make any changes. If you are requesting any changes on the date of delivery or the date before, we will make every effort though we can't guarantee this.
Over the Valentines period, we work super-fast to arrange and despatch orders for delivery. Please note that this means we will not always be able to cancel or make amendments to orders. Please can you double check your order prior to payment to avoid any mistakes and subsequent disappointment this may cause.
Our deliveries take place between 09:00 and 21:00, Monday to Saturday.
If you would like an update on the status of your order, we would recommend contacting our Customer Service here, or by Live Chat when our agents are available.
As many of our flowers are prepared and delivered by our professional local florists, providing that excellent personal touch, we don't currently offer a live tracking facility, though our Customer Service team are on hand to contact our florists and see how we can help.
For our courier deliveries (product codes starting DE) we are able to track the flowers as they are scanned into each stage of their journey to the recipient. For more information, contact our Customer Service team here and they will be able to provide you the tracking details.
If you have ordered a postal delivery item (product code starting PS) we are unfortunately unable to track your order as it is delivered by Royal Mail first class. If it hasn't arrived yet, please be aware deliveries can take 1 - 2 working days from the selected delivery date.
You can select delivery dates online when choosing your flowers. We agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date for florist delivered products.
Unfortunately cannot guarantee delivery dates for flowers delivered by Royal Mail, which can take up to 2 days.
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