Need Some Help?

We’ve compiled all the information you need on this page, from delivery questions to care tips about your flowers - our team are on hand to help you out.

Can I Track My Flower Delivery?

Courier delivered flowers

On the day of your delivery, you will receive an email from Yodel with tracking information, this will usually arrive by 11am but may be later. Please check your junk folder as it can sometimes find its way in there.

florist delivery tracking
Florist delivered flowers

Your local florist will hand deliver your flowers to your recipient on your chosen delivery date. We don’t offer a tracking service for this type of delivery but your flowers will be delivered by the end of the day.

Why do my roses have darkened outer petals?

Don’t worry! If you’ve noticed a few darker petals on the outer area of your roses these are known as ‘guard petals’ and can be safely removed before you put them in your vase.

These are simply the roses clever little way of protecting the inner flower before it begins to bloom, and whilst they might not look very appealing they can easily be removed to reveal the beautiful rose.

rose guard petals


What does ‘In Bud’ mean?

Our courier flowers are sent in bud, early in their life which means the flower has not bloomed yet. When your bouquet arrives with you, the flowers will be thirsty but give the stems a trim and a drink to perk them up. We send our flowers this way as it helps to protect the flower in transit and means your bouquet will last for even longer at home.

Can I cancel or amend my order?

For next day delivery orders placed after 1pm we cannot make any changes to your order, as these are currently being processed faster due to increased order volume because of COVID-19. We require more than 24 hours' notice to make changes any changes to your order. Please check your order carefully before you confirm it.

Can I request a delivery time?

No, we are unable to guarantee delivery times for your flowers, please take this into consideration when you order your flowers. You can select a date for delivery in the checkout and our deliveries take place between 08:00 and 21:00 Monday to Saturday for courier delivered flowers, and 09:00 to 18:00 for florist delivered flowers.

Why do my flowers look different to the image?

We send our flowers early in their life so each of the stems are still in bud, after a good drink they will soon perk up and will start to resemble the image on our website in no time. Occasionally, due to the seasonality and availability of flowers, we may have to substitute certain stems. But we will always make sure these are as close to the colour and value of what is pictured.

I’ve received flowers but there’s no card?

If you’ve received a bouquet from our courier collection, please check the delivery slip on the outside of the box and under any folds in the box as the card may have fallen in there. Alternatively, your bouquet may have been intended as a surprise and delivered anonymously, due to GDPR data laws we can’t release sender information without their permission.

Will my recipient know who sent the flowers?

If you don’t write a card message signed with your name your recipient will not know who sent the bouquet. This may be your intention if you want your bouquet to be a surprise, but please be aware of this before you place your order. If your recipient gets in touch with us to find out who sent them, we can only release your information with your permission due to GDPR laws.

Can I place an order if I live outside the UK?

If the address you want to send flowers to is in the UK and has a UK postcode you can then place your order from anywhere in the world. Unfortunately, as flowers are a perishable item we are unable to deliver to PO Boxes and BFPO addresses. Our prices are in GBP (£ Sterling) and the conversion will be done at the rate specified by your card provider.

What happens if the recipient is not home?

Our courier drivers and florists will look to leave the flowers with a specified neighbour or in a safe place and will post a calling card with details. As the flowers are a perishable item it is important to send the flowers on a date you know the recipient to be at home. We cannot guarantee the freshness of the flowers if the bouquet is returned to the depot or florist and redelivered at a later date.

My flowers arrived looking droopy, help!

If your flowers have arrived looking a little tired, don’t worry – they just need a bit of TLC. We send our bouquets in a specially designed box to protect the stems in transit, this means the safest way to do this is to send the flowers when the flowers are still in bud and haven’t yet bloomed.

Follow these care tips and watch your flowers bloom!

Carefully Remove Packaging and Flower Food

Remove all packaging from your bouquet and discard, keeping the flower food provided to one side

Trim Your Flowers

Trim each stem from the bottom up 2-3 cm at an angle, removing any leaves that will fall below the water line

Arrange Your Bouquet

Fill a clean vase with tepid water, add the flower food and arrange your bouquet, don’t forget to re trim the stems and change the water in your vase every couple of days


Customer service hours

Find our live chat in the ‘Help’ icon or email us at to Don’t forget to include your reference number in your email then we can help you even faster! We endeavour to respond to email enquiries within 48 hours, at busy periods such as Valentine’s Day, Mother’s Day and Christmas this may take a little longer.

Our team are available via email from 08:00 until 16:30 Monday to Friday, and 09:00 until 15:00 on Saturday. Live Chat is available in the mornings from 10:00 until 12:00 and in the afternoons from 14:00 until 16:00.