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Privacy Policy

Privacy Policy

Your personal information is exactly that; yours. By browsing the web you often share little bits of information here and there that make your shopping experience faster, safer and more convenient.

Who is processing your information?

Teleflorist is a Euroflorist Europe B.V. brand, registered at Hullenbergweg 250, 1101 BV, Amsterdam.

These domains, subdomains and applications are all part of Teleflorist, owned by Euroflorist Europe:

  • Teleflorist.co.uk
  • content.Teleflorist.co.uk

The UK contact address for Teleflorist.co.uk is Teleflorist Ltd, Unit 35 Romsey Industrial Estate, Greatbridge Road, Romsey, Hampshire, SO51 0HR.

The registered company address for Euroflorist T/A Teleflorist is Euroflorist Europe B.V. Hullenbergweg 250, 1101 BV Amsterdam.

What do we collect and why?

We collect various pieces of information at different stages of your buying journey, depending on what stage you are at and why we collect it.

Some of this information is considered to be Personally Identifiable Information (PII), however this is only collected with your explicit consent, stored securely and processed accordingly.

Recipient Information

We collect what we refer to as ‘recipient information’ or ‘recipient details’ under the understanding that this information is required to ensure a safe and sound gift delivery.

We keep recipient details completely separate from customer details. We never send promotional messages, marketing communications or any form of unsolicited contact to details collected in the recipient details.

To ensure a safe delivery, we collect the following information:

  • Recipient Name
  • Recipient Address
  • Recipient Telephone Number
    • Only used for safe delivery

Customer Information

Teleflorist.co.uk collects the following information from the purchaser:

  • Name
  • Email Address
  • Telephone Number
  • Order Occasion***
  • Card Message***
  • IP Address
    • Used for Fraud & Loss Prevention
  • User-ID
    • The User-ID allows us to recognise multiple visits, interactions and engagement with better accuracy. This allows us to provide a consistent service to you as a user.

***Order occasion and card message are gathered to help with processing your order.

Our Promises

  • We show the same prices to all customers all the time.
    • If you have a discount applied, the full value price is the same for every customer.
  • We will never sell, share or reproduce your personal information

We recommend reading the policies provided by third parties that we work with to provide the service we offer.

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